Business Process Outsourcing (BPO), in which firms turn over back-office functions and customer-facing (order processing, customer support) activities to outside vendors has been traditionally promoted as a way for companies to rid themselves of high volume transactions, thus allowing them to focus on their core competencies.
At FFP Global we are seeing an interesting evolution with BPO. Because of the depth and unpredictability of the economic crisis, companies are making far reaching cuts in personnel, infrastructure, programs and capital expenditures. However, as company resources are eliminated, the ability for executives to understand transformative options can become significantly hindered.
Over the last few months, more and more FFP Global clients are relying on us to review business processes in a strategic framework context. There’s a realization that core competencies can evaporate if they don’t have a push/pull relationship with business processes. We believe that tremendous strategic value can be found in the elements and details of business processes, so FFP Global welcomes this development.