Business Process Outsourcing

FFP Global Analysis Finds Strong Market Opportunities for Emerging Companies

Posted by FFP Global Blog on March 18th, 2010 in Business Process Outsourcing, Call Center, Ecommerce, Fulfillment Services | No Comments

Substantial market opportunities are unfolding for emerging companies in the personal technology and associated accessories sectors according to a new analysis from FFP Global, a business process outsourcing company.

These opportunities are fueled by the robustness of broadband networks and consumers’ attraction to personal technology products, services and applications on many levels. With a multitude of online sales channels and companies making their customer bases accessible through partnership programs, distribution is no longer the taxing challenge it once was. Read More

Call Center Outsourcing

Posted by FFP Global Blog on February 15th, 2010 in Business Process Outsourcing, Call Center | No Comments

Companies continue to explore outsourced infrastructure operations especially in areas that provide immediate cost benefits and don’t require capital investments. One of the most popular areas is call centers, which encompass sales, support and a variety of other customer facing interactions. Outsourced call center relationships can take many forms. For example, certain types of inquiries can be handled in-house, while others might be directed to an outsourced provider. In addition, configurations can be based on inbound versus outbound call center programs.

A Gartner survey identified the 4 top reasons for outsourcing.

1. Reduce or Control Costs.

2. Gain Access to Outside IT Resources.

3. Free Up Internal Resources.

4. Improve Customer Focus.

Based on your needs, we would welcome the opportunity to discuss the benefits of call center outsourcing with you. Please feel free to contact Joe Sarno at 877-337-7587 x4467.

Thinking BPO Strategically

Posted by FFP Global Blog on February 13th, 2009 in Business Process Outsourcing, FFP Global Client | No Comments

Business Process Outsourcing (BPO), in which firms turn over back-office functions and customer-facing (order processing, customer support) activities to outside vendors has been traditionally promoted as a way for companies to rid themselves of high volume transactions, thus allowing them to focus on their core competencies.

At FFP Global we are seeing an interesting evolution with BPO. Because of the depth and unpredictability of the economic crisis, companies are making far reaching cuts in personnel, infrastructure, programs and capital expenditures. However, as company resources are eliminated, the ability for executives to understand transformative options can become significantly hindered.

Over the last few months, more and more FFP Global clients are relying on us to review business processes in a strategic framework context. There’s a realization that core competencies can evaporate if they don’t have a push/pull relationship with business processes. We believe that tremendous strategic value can be found in the elements and details of business processes, so FFP Global welcomes this development.

Internet Retailer Show 2008

Posted by FFP Global Blog on June 14th, 2008 in Business Process Outsourcing, Internet Retailer, Trade Shows | No Comments

We exhibited at the Internet Retailer Show (June 9-12) in Chicago for the first time. There were about 5,000 attendees. Our team was very pleased with the contacts we met, ranging from growing companies to Fortune 200 companies. The need to outsource seems to keep on increasing.

Next year the show is in Boston – where are our corporate headquarters is based.

The Internet enables every conceivable vertical market to be born. We met a woman who runs Toiletpaperworld.com.

The most popular words used by exhibitors were; analytics, engage, conversations and optimize.

Chicago is a great walking city. There are many public places, enticing restaurants and beautiful buildings all around. Although there’s much happening, it all feels very orderly.One of the restaurants we enjoyed was the Atwood Cafe.

Call Center Recognition

Posted by FFP Global Blog on March 23rd, 2008 in Business Process Outsourcing, Call Center | No Comments

Customer Interaction Solutions magazine has ranked FFP Global as a Top 50 Teleservice Agency in their twenty-third Annual Top 50 Inbound Teleservices Agencies Ranking. FFP Global was recognized in both the domestic and international categories. The ranking appears in the Customer Interaction Solutions April 2008 issue. FFP Global has call centers in California and Massachusetts, with over 500 agent stations.

Benefits of Call Center and Fulfillment Outsourcing

Posted by FFP Global Blog on January 10th, 2008 in Business Process Outsourcing, Call Center, Fulfillment Services | No Comments

Linda Manfredi, FFP Global’s Chief Operating Officer, provides some great insight into the benefits of outsourcing for growing companies in this podcast.

Brand Care Development

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